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Complaints

Contents
  1. A login you did not make
  2. Prepare
  3. Escalation

A login you did not make

Change the password at once, then tell the Support Service the time of the suspicious login, and review the transaction history for an unauthorised withdrawal.

Prepare

  • The time of the suspicious login
  • The account number
  • Unrequested SMS messages

Escalation

After support, the dispute-resolution procedure then the Curaçao GCB.